1. How can a hospital partner with MEDZY?
Hospitals can register by submitting KYC documents, service capabilities, and agreement details.
2. What services can hospitals provide through MEDZY?
Hospitals can provide doctors, nurses, ambulance services, ICU at Home packages, labs, and other medical services.
3. How are bookings assigned to hospitals?
Bookings are assigned by MEDZY admin based on hospital availability, service scope, and location.
4. Can hospitals accept or decline bookings?
Yes. Hospitals can accept or decline bookings within the defined SLA.
5. Can hospitals assign their own doctors and nurses?
Yes. Hospitals can assign their internal medical staff and vendors through the hospital dashboard.
6. How does payment work for hospitals?
Patients pay MEDZY. MEDZY settles payments with hospitals after deducting platform commission.
7. How and when are hospital payments settled?
Settlements are processed as per the agreed payment cycle after service completion and invoice verification.
8. Can hospitals view patient medical information?
Hospitals can view only relevant patient information required to deliver the service, with full audit logging.
9. How are reports and prescriptions managed?
Hospitals upload prescriptions, reports, and clinical notes directly to the MEDZY system.
10. Are hospitals required to meet SLAs?
Yes. Response time, service delivery, and quality SLAs must be followed to maintain partnership status.
11. What happens if a hospital declines a booking?
The booking is reassigned to another hospital or provider by MEDZY.
12. Can hospitals track performance metrics?
Yes. Hospitals can view dashboards showing bookings, revenue, response times, and settlements.
13. How are cancellations handled?
Cancellations follow MEDZY’s defined policy, including any applicable charges or penalties.
14. Is there a rating system for hospitals?
Yes. Hospitals are rated based on patient feedback and service quality.
15. How can hospitals get support from MEDZY?
Hospitals can contact MEDZY through their dashboard or dedicated relationship manager.
1. Who can register as a provider on MEDZY?
Doctors, nurses, labs, ambulance providers, pharmacies, equipment suppliers, and other healthcare service providers can register.
2. How do I sign up as a provider ?
Register on the MEDZY provider Portal, select your service type, and submit required KYC and certifications.
3. How long does provider verification take?
Verification typically takes a few working days, depending on document completeness.
4. How are jobs assigned to provider?
Jobs are assigned based on location, availability, service category, and SLA requirements.
5. Can I accept or decline a job?
Yes. Providerscan accept or decline job requests within the defined response time.
6. What happens after I accept a job?
You receive patient details and service schedule. You must update service status through the app.
7. How do I update service progress?
Providers mark arrival, service start, and completion in the app and upload required documents or reports.
8. How do I get paid?
After service completion, providers raise an invoice. Payments are processed by MEDZY as per the settlement cycle.
9. Can providers collect payment directly from patients?
No. All payments are handled through MEDZY for transparency and compliance.
10. What if a patient cancels the service?
Provider compensation for cancellations is handled as per MEDZY’s cancellation policy.
11. How are provider ratings calculated?
Ratings are provided by patients after service completion and affect vendor visibility on the platform.
12. What happens if I receive low ratings?
Consistently low ratings may trigger quality review, training, or suspension if needed.
13. Can I update my availability and service areas?
Yes. Providers can manage availability, coverage areas, and pricing from their dashboard.
14. Is there an SLA for job acceptance?
Yes.Providers must accept or decline jobs within the defined SLA to maintain good standing.
15. Who do providers contact for support?
Providers can reach MEDZY support via the provider dashboard for technical, billing, or operational issues.
1. What is MEDZY?
MEDZY is a healthcare platform that enables you to book doctors, nurses, ICU-at-home services, ambulance, lab tests, pharmacy, and medical equipment at your home.
2. How do I create an account on MEDZY?
You can sign up using your mobile number or email on the MEDZY website or mobile app and verify using OTP.
3. Can I book services for my parents or relatives?
Yes. You can add multiple family members and book services on their behalf.
4. What services can I book on MEDZY?
You can book doctor consultations, nursing care, ICU at Home packages, ambulance services, lab tests, pharmacy delivery, and medical equipment rental.
5. What is ICU at Home?
ICU at Home provides hospital-grade critical care at your home, including ICU nurses, doctors, medical equipment, and emergency support.
6. Are the doctors and nurses verified?
Yes. All providers on MEDZY are verified through credential checks, certifications, and background validation
7. How do I book a service?
Select a service or package, choose location and time, provide patient details, make payment, and confirm booking.
8. How do payments work?
All payments are made securely to MEDZY via UPI, cards, or wallet. MEDZY manages provider payments to ensure quality and accountability.
9. Can I track my booking?
Yes. You can track provider assignment, arrival, and service progress in real time through your dashboard.
10. What if the provider is delayed or unavailable?
MEDZY will arrange an alternate provider or assist with rescheduling or refund as per policy.
11. Can I cancel or reschedule a booking?
Yes. Cancellation and rescheduling are allowed based on the service type and applicable policy.
12. How do I get my reports or prescriptions?
All reports, prescriptions, and service documents are uploaded and available in your MEDZY account.
13. Is my medical data safe?
Yes. MEDZY follows strict data security and access controls to protect patient information.
14. How do I rate the service?
After service completion, you can rate and review the provider directly from your booking.
15. How can I contact MEDZY support?
You can contact support via in-app chat, phone, WhatsApp, or email. Critical care support is available 24×7.
